Accidents do happen at any moment, regardless of how cautious you are being. If an accident does happen while you’re driving a hire car in the UAE, keep calm and ensure that you use the correct protocol. Your convenience and safety is of utmost concern at 911 Rent A Car, and by following this guide, we ensure that you’re guided through the process without hiccups.
1. Ensure Safety First
Your safety and that of others take precedence. If the incident is minor, drive the car to a place of safety in order not to obstruct traffic. For major injury or major damage, call 999 immediately and summon emergency services.
2. Call the Police
In the UAE, it is mandatory to report to the police in case of an accident, small or big. Call 999 or report to the nearest police station and file a report on the accident. The car rental documents and insurance claim will need a police report.
3. Inform 911 Rent A Car
Our customer support available 24/7 will assist you with the future procedure, i.e., arranging an alternative car in case. Inform them of the place, hour, and cause of the collision.
4. Document the Site
Snap a photo of the accident scene, including the rental car damages, other cars damaged, and the road. It will prove to be useful while filing the insurance and police report.
5. Don’t Admit Responsibility
Do not apologize or take responsibility in front of witnesses. Allow the police and insurance firms to apportion blame based on evidence and police report.
6. Follow Up with Insurance
In case you have insured with 911 Rent A Car, our agents will help you make a claim. In your possession should be any papers relating to the accident, such as the police report, rental contract, and photos of the accident.
7. Be Calm and Co-operative
Incidents are frustrating, though, if you are patient and co-operative with fellow road users and police and our staff, it will be a heck of a lot less stressful.
At 911 Rent A Car, we provide hassle-free and easy car rentals in the UAE. You can manage an accident hassle-free by merely following these easy steps and not let it break your vacation. For additional details or assistance, visit our website or contact us today!
